okeygames Privacy Policy

okeygames ("okeygames," "we," "us," or "our") is committed to protecting the privacy and personal data of every Filipino player who uses our platform at okeygames.asia. This Privacy Policy ("Policy") describes how we collect, use, disclose, store, and protect your personal information in connection with your use of the okeygames website and all associated services (collectively, the "Platform").

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). By registering an account or using the okeygames Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

okeygames collects personal information that is necessary to provide you with a safe, compliant, and personalised gaming experience. The categories of information we collect include:

Information You Provide Directly:

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address (including city, province, and postal code)
• Government-issued Philippine ID details (e.g., PhilSys ID, passport, driver's licence) submitted during identity verification
• Payment method details (e.g., GCash mobile number, PayMaya account, BPI or BDO account details) – note that full payment credentials are processed by our payment partners and are not stored on okeygames servers
• Communications you send to our support team via live chat or email

Information Collected Automatically:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Pages visited, games played, session duration, and click-stream data
• Transaction history, including deposits, withdrawals, bets placed, and winnings
• Cookie and tracking technology data (see Section 6)

okeygames uses the personal information we collect for the following purposes:

• Account Management: To create, verify, and maintain your okeygames player account.
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with Philippine gaming and anti-money laundering regulations.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 Filipino support team.
• Platform Improvement: To analyse usage patterns and improve the okeygames Platform, game selection, and user experience.
• Responsible Gaming: To monitor gaming behaviour and apply responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion where appropriate.
• Marketing Communications: To send you promotional offers, bonuses, and updates about okeygames – only where you have provided consent to receive such communications.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Legal Compliance: To comply with applicable Philippine laws, regulations, and lawful requests from government authorities.

okeygames processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to operate your okeygames account and provide the services you have requested).
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming regulations, and tax obligations.
• Legitimate Interests: Processing is necessary for okeygames's legitimate interests, including fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time by contacting our support team.

okeygames does not sell your personal data. We may share your information with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your financial transactions.
• Identity Verification Providers: Third-party KYC and age verification service providers who assist us in verifying your identity and age in compliance with Philippine regulations.
• Game Software Providers: Licensed game developers and providers whose games are available on the okeygames Platform, to the extent necessary to deliver the gaming experience.
• Regulatory Authorities: Philippine government agencies, including PAGCOR and the NPC, where disclosure is required by law or regulation.
• Law Enforcement: Where required by a valid court order, subpoena, or other lawful request from Philippine law enforcement authorities.
• Professional Advisers: Legal, accounting, and auditing firms engaged by okeygames, subject to strict confidentiality obligations.

okeygames uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the Platform is used.

We use the following types of cookies:

• Essential Cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in to your okeygames account. These cannot be disabled.
• Analytics Cookies: Help us understand how players use the Platform so we can improve it. Data collected is aggregated and anonymised where possible.
• Preference Cookies: Remember your settings and preferences (e.g., language, display options) to personalise your okeygames experience.
• Marketing Cookies: Used to deliver relevant promotional content about okeygames. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the okeygames Platform.

okeygames retains your personal data for as long as your account is active and for such additional period as is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

• Active Accounts: Personal data is retained for the duration of your account's active status.
• Closed Accounts: Following account closure, okeygames retains transaction records and identity verification documents for a minimum of five (5) years in accordance with Philippine anti-money laundering regulations.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever is earlier.

When personal data is no longer required, okeygames will securely delete or anonymise it in accordance with our internal data retention procedures.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by okeygames:

• Right to be Informed: You have the right to know how your personal data is being collected, processed, and used by okeygames.
• Right to Access: You may request a copy of the personal data okeygames holds about you at any time.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request that okeygames provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: If you believe okeygames has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will respond to all data rights requests within thirty (30) days.

The okeygames Platform is strictly intended for persons aged 21 years and above. okeygames does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and return any deposits in accordance with applicable regulations.

If you are a parent or guardian and believe your child has registered on the okeygames Platform, please contact us immediately at [email protected] so we can take prompt action.

okeygames implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including identity documents and payment information.
• Strict role-based access controls limiting internal access to personal data on a need-to-know basis.
• Regular security audits and penetration testing of the okeygames Platform.
• Two-factor authentication (2FA) available for all player accounts.
• Continuous monitoring for suspicious activity and automated fraud detection systems.

While okeygames takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately of any suspected unauthorised access to your okeygames account.

The okeygames Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the okeygames Platform. okeygames is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

okeygames reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or in-platform notification.

Your continued use of the okeygames Platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you must stop using the Platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by okeygames, please contact our Data Privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on any page of the Platform
• Support Hours: 24 hours a day, 7 days a week (Philippine Time, PHT)

We will acknowledge all privacy-related enquiries within five (5) business days and aim to resolve them within thirty (30) days in accordance with NPC guidelines.